Just a reminder about 911 calls made from accounts without 911 service:

Any phone in our system can make a call to 911 and get emergency response. B y law, we cannot refuse to accept such calls just because the user has not registered an address.

If the customer has registered his address with the 911 system, it is easy for the emergency response operator to get help on the way.

However, if a call comes into the emergency response center without a pre-registered address, it requires a good deal more work to get the address from the caller, find a number to forward the call to, etc. So for those types of calls (called rogue 911 calls), we get charged a service fee of $100 for each call.

Any phone unit can verify whether 911 service is properly installed by dialing 933. A voice response will tell the caller the address that is in the system or that the user is not in the system.

The 911 service fee is included in the cost of all of our business service accounts. But that does not mean that 911 service will be set up automatically. For per minute service accounts, such as residential service, the 911 service fee is $1.49 per month, and is added to the cost of the DID.

Even if an inbound phone number is NOT registered through our system, we can still provide 911 service for that number. (Example: a customer retains his ATT phone number and uses it for the callerid on his VOIP phone.) Since 911 is triggered off the callerid, we still need to register that number and its address for the service to respond.